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Swati Desai

Solution Architect | Oracle NetSuite CX | CRM · SuiteCommerce · Solution Architect · Functional
Milan, ItalySeniorCET (UTC+1)Contract · Part time · PermanentWork permit held
Open to working in Milan
Solution Architect with 8 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across public sector clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
8
years in Oracle
—
years in total
3
projects
EUR 98,000 / yr
annual
Seniority
Senior · Solution Architect
Availability
In 60 days
Notice period
60 days
Works
Onsite
Open to
Contract, Part time, Permanent
Location
Milan, Italy · CET (UTC+1)
Work authorisation
Work permit held
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectSupport / AMSLed
An international development NGO · via Ledgerkraft Consulting
Support / AMS of Oracle NetSuite CX for an international development NGO, covering CRM, SuiteCommerce. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jun 2025 – Oct 2026 · 17 mo · Milan · Non-profit
Solution ArchitectUpgrade
A two-wheeler manufacturer
Upgrade of Oracle NetSuite CX for a two-wheeler manufacturer, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2023 – Dec 2024 · 24 mo · Milan · Automotive
Solution ArchitectMigration
A third-party logistics provider · via Kestrelline Digital
Migration of Oracle NetSuite CX for a third-party logistics provider, covering CRM, SuiteCommerce. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Feb 2021 – Jul 2022 · 18 mo · Milan · Logistics

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
Excel
MODULES
NetSuite CRMImplementedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
Public Sector
LANGUAGES
ItalianNativeEnglishNative

Education

Bachelors · Accounting
Jawaharlal Nehru Technological University · 2015 · Full-time
AvailabilityIn 60 days
Notice period60 days
RateEUR 98,000 / yr