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Swati Chauhan

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Bhubaneswar, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Bhubaneswar
Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across professional services clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
14
years in Oracle
—
years in total
3
projects
₹59 LPA
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
Serving notice
Works
Hybrid
Open to
Contract, Part time, Permanent
Location
Bhubaneswar, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed
An agri-commodities exporter
Advisory of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2023 – Dec 2026 · 43 mo · Bhubaneswar · Agriculture & Food
Solution ArchitectRollout
A third-party logistics provider
Rollout of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Sep 2022 · 44 mo · Bhubaneswar · Logistics
Solution ArchitectUpgrade
A Tier-1 private-sector bank
Upgrade of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2015 – Jun 2018 · 39 mo · Bhubaneswar · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
E-Business SuiteFusion Cloud
TECHNICAL STACK
SOA SuiteWorkflow Builder
MODULES
ExpensesLedEBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CXERP
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Hospitality & TravelProfessional Services
LANGUAGES
HindiBasicOdiaNativeEnglishNativespeak/read

Education

Diploma · Commerce
Amity University · 2005 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹59 LPA