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Suresh Mathew

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Chennai, IndiaLeadIST (UTC+5:30)Contract · Part timeCitizen
Open to working in Chennai
Techno-Functional Lead with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across logistics clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
12
years in Oracle
—
years in total
3
projects
₹56 LPA
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Immediate
Works
Onsite
Open to
Contract, Part time
Location
Chennai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed
A commercial real-estate developer · via Brightmoor Advisory
Migration of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2023 – Aug 2026 · 43 mo · Chennai · Real Estate
Techno-Functional LeadRollout
A 400-store retail chain
Rollout of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2019 – Aug 2022 · 40 mo · Chennai · Retail & CPG
Techno-Functional LeadMigration
A government transport undertaking · via Kestrelline Digital
Migration of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2015 – Aug 2018 · 43 mo · Chennai · Public Sector

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SOA SuiteWorkflow BuilderOracle Forms & Reports
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
TamilNativeEnglishNative

Education

PG · Computer Applications
SRM Institute of Science and Technology · 2015 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
Rate₹56 LPA