Suresh Desai

Support Analyst (AMS) | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Support Analyst (AMS) · Techno-functional

Kuala Lumpur, MalaysiaConsultantMYT (UTC+8)AdvisoryWork permit held

Open to working in Remote · Kuala Lumpur · will relocate

Support Analyst (AMS) with 6 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered implementations and rollouts across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

USD 1,19,000 / yr

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory
Location: Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A broadcast and streaming network · via Brightmoor Advisory

Implementation of Oracle Fusion CX for a broadcast and streaming network, covering Loyalty, Customer Data Management, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Apr 2025 – Nov 2026 · 20 mo · Kuala Lumpur · Media & Entertainment

Support Analyst (AMS)Rollout

An agri-commodities exporter

Rollout of Oracle Fusion CX for an agri-commodities exporter, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

May 2023 – Oct 2024 · 18 mo · Kuala Lumpur · Agriculture & Food

Support Analyst (AMS)Support / AMS

An international development NGO · via Ledgerkraft Consulting

Support / AMS of Oracle Fusion CX for an international development NGO, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Jun 2021 – Sep 2022 · 16 mo · Kuala Lumpur · Non-profit

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Visual Builder StudioExcelOTBI

MODULES

Customer Data ManagementImplementedLoyaltyConfiguredKnowledge ManagementConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

TamilNativeEnglishNative

Credentials

1Z0-1054Document verified

Education

PG · Information Technology

XLRI Jamshedpur · 2019 · Full-time

AvailabilityNot looking

Notice period90 days

RateUSD 1,19,000 / yr