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Suresh Chopra

Support Analyst (AMS) | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Support Analyst (AMS) · Techno-functional
Bengaluru, IndiaConsultantIST (UTC+5:30)AdvisoryCitizen
Open to working in Bengaluru · Remote · will relocate
Support Analyst (AMS) with 4 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered implementations and rollouts across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
4
years in Oracle
—
years in total
2
projects
₹13 LPA
annual
Seniority
Consultant · Support Analyst (AMS)
Availability
Not looking
Notice period
30 days
Works
Onsite
Open to
Advisory
Location
Bengaluru, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation
A top-10 Indian pharma company · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a top-10 Indian pharma company, covering Loyalty, Customer Data Management, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Apr 2025 – Nov 2026 · 20 mo · Bengaluru · Pharma & Life Sciences
Support Analyst (AMS)Rollout
A private university group
Rollout of Oracle Fusion CX for a private university group, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
May 2023 – Jul 2024 · 15 mo · Bengaluru · Higher Education

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIsGroovy
MODULES
Customer Data ManagementImplementedLoyaltyConfiguredKnowledge ManagementConfigured
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Energy & UtilitiesReal Estate
LANGUAGES
EnglishNativeKannadaNative
ALSO WORKED ON
SAP

Credentials

1Z0-1054Pending review

Education

Doctorate · Information Technology
Mumbai University (Distance) · 2025 · Full-time
AvailabilityNot looking
Notice period30 days
Rate₹13 LPA