Suresh Bansal

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Jaipur, IndiaConsultantIST (UTC+5:30)ContractCitizen

Open to working in Remote · Jaipur · Dubai · will relocate

Support Analyst (AMS) with 6 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across manufacturing clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹13 LPA

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Jaipur, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A hotel and resorts group · via Aurenza Global Services

Implementation of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2025 – Nov 2026 · 20 mo · Jaipur · Hospitality & Travel

Support Analyst (AMS)Rollout

A global auto-components manufacturer

Rollout of Oracle EBS CX for a global auto-components manufacturer, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Nov 2024 · 19 mo · Jaipur · Manufacturing

Support Analyst (AMS)Support / AMS

A third-party logistics provider · via Kestrelline Digital

Support / AMS of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2021 – Nov 2022 · 18 mo · Jaipur · Logistics

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

ManufacturingProfessional Services

LANGUAGES

HindiNativeEnglishNative

Credentials

1Z0-1054Pending review

Education

PG · Information Technology

VIT Vellore · 2017 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

Rate₹13 LPA