Suresh Bansal

Support Analyst (AMS) | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Support Analyst (AMS) · Techno-functional

Paris, FranceAssociateCET (UTC+1)Contract to hire · Part time · PermanentWork permit held

Open to working in Paris

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered support and enhancement work across public sector clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

EUR 55,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 60 days
Notice period: Serving notice
Works: Onsite
Open to: Contract to hire, Part time, Permanent
Location: Paris, France · CET (UTC+1)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A multi-specialty hospital chain · via Ledgerkraft Consulting

Support / AMS of Oracle Fusion CX for a multi-specialty hospital chain, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jun 2026 – Dec 2026 · 7 mo · Paris · Healthcare

Support Analyst (AMS)Rollout

A hotel and resorts group

Rollout of Oracle Fusion CX for a hotel and resorts group, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

May 2025 – Nov 2025 · 7 mo · Paris · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

REST APIsGroovyRedwood UX

MODULES

Customer Data ManagementConfiguredLoyaltySupportedB2C ServiceConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

FrenchNativeEnglishNative

Credentials

1Z0-1054Reference verified

Education

PG · Computer Applications

Heriot-Watt University Dubai · 2025 · Full-time

AvailabilityIn 60 days

Notice periodServing notice

RateEUR 55,000 / yr