Sudhir Kapoor

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Customer Data Management · Techno-Functional Lead · Techno-functional

Manila, PhilippinesConsultantPHT (UTC+8)Advisory · Contract to hire · PermanentCitizen

Open to working in Bengaluru · Manila

Techno-Functional Lead with 5 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered implementations and rollouts across media & entertainment clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

USD 1,12,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: Available now
Notice period: 15 days
Works: From home
Open to: Advisory, Contract to hire, Permanent
Location: Manila, Philippines · PHT (UTC+8)
Work authorisation: Citizen

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadAdvisory

A state power-distribution utility

Advisory of Oracle Fusion CX for a state power-distribution utility, covering B2C Service, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

Mar 2025 – Aug 2026 · 18 mo · Manila · Energy & Utilities

Techno-Functional LeadImplementation

A Tier-1 private-sector bank · via Aurenza Global Services

Implementation of Oracle Fusion CX for a Tier-1 private-sector bank, covering B2C Service, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

Apr 2023 – Dec 2024 · 21 mo · Manila · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UX

MODULES

Customer Data ManagementImplementedB2C ServiceConfigured

PILLARS

RELEASES

26.D26.C26.B26.A

INDUSTRIES

Media & Entertainment

LANGUAGES

EnglishProfessionalSpanishNative

Education

Masters · Computer Applications

Mumbai University (Distance) · 2022 · Full-time

AvailabilityAvailable now

Notice period15 days

RateUSD 1,12,000 / yr