Shruti Tiwari

Support Analyst (AMS) | Oracle NetSuite CX | CRM · Payments · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Dallas, United StatesAssociateCST (UTC-6)Part timeWork permit held

Open to working in Dallas · Remote · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle NetSuite CX experience, specialising in CRM, Payments, SuiteCommerce. Delivered support and enhancement work across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Support Analyst (AMS)
Availability: In 60 days
Notice period: 60 days
Works: From home
Open to: Part time
Location: Dallas, United States · CST (UTC-6)
Work authorisation: Work permit held

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A top-10 Indian pharma company · via Quillfield Partners

Implementation of Oracle NetSuite CX for a top-10 Indian pharma company, covering CRM, Payments, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommercePayments

Jan 2026 – Jun 2026 · 6 mo · Dallas · Pharma & Life Sciences

Support Analyst (AMS)Migration

A two-wheeler manufacturer · via Tessaline Systems

Migration of Oracle NetSuite CX for a two-wheeler manufacturer, covering CRM, Payments, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommercePayments

May 2025 – Jul 2025 · 3 mo · Dallas · Automotive

Oracle expertise

PRODUCT FAMILIES

NetSuiteFusion Cloud

TECHNICAL STACK

Power BIREST APIs

MODULES

NetSuite CRMConfiguredSuiteCommerceConfiguredPaymentsSupported

PILLARS

CXERP

INDUSTRIES

AutomotiveTelecom

LANGUAGES

EnglishProfessionalTeluguNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

IGNOU · 2025 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateOn request