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Shruti Tiwari

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Techno-Functional Lead · Techno-functional
Jaipur, IndiaSeniorIST (UTC+5:30)AdvisoryCitizen
Open to working in Remote · Jaipur · will relocate
Techno-Functional Lead with 8 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.
8
years in Oracle
—
years in total
3
projects
₹17 LPA
annual
Seniority
Senior · Techno-Functional Lead
Availability
Not looking
Notice period
90 days
Works
Onsite
Open to
Advisory
Location
Jaipur, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 9 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A commercial real-estate developer · via Northwyn Analytics
Implementation of Oracle Fusion CX for a commercial real-estate developer, covering Loyalty, Customer Data Management, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jan 2025 – Jun 2026 · 18 mo · Jaipur · Real Estate
Techno-Functional LeadMigration
A third-party logistics provider · via Quillfield Partners
Migration of Oracle Fusion CX for a third-party logistics provider, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
May 2023 – Oct 2024 · 18 mo · Jaipur · Logistics
Techno-Functional LeadSupport / AMS
An international development NGO · via Valecrest Technologies
Support / AMS of Oracle Fusion CX for an international development NGO, covering Loyalty, Customer Data Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Mar 2021 – Jul 2022 · 17 mo · Jaipur · Non-profit

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovyRedwood UXOIC
MODULES
Customer Data ManagementImplementedLoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
HindiConversationalEnglishProfessional

Credentials

1Z0-1054Document verified

Education

PG · Computer Applications
Christ University · 2017 · Full-time
AvailabilityNot looking
Notice period90 days
Rate₹17 LPA