Shruti Singh

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional

Ahmedabad, IndiaConsultantIST (UTC+5:30)Contract to hire · Part time · PermanentCitizen

Open to working in Ahmedabad

Techno-Functional Lead with 6 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered implementations and rollouts across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

₹7 LPA

annual

Seniority: Consultant · Techno-Functional Lead
Availability: In 60 days
Notice period: Serving notice
Works: Onsite
Open to: Contract to hire, Part time, Permanent
Location: Ahmedabad, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 9 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMS

A top-10 Indian pharma company · via Valecrest Technologies

Support / AMS of Oracle Fusion CX for a top-10 Indian pharma company, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Mar 2025 – Jul 2026 · 17 mo · Ahmedabad · Pharma & Life Sciences

Techno-Functional LeadMigration

A two-wheeler manufacturer · via Quillfield Partners

Migration of Oracle Fusion CX for a two-wheeler manufacturer, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

May 2023 – Jul 2024 · 15 mo · Ahmedabad · Automotive

Techno-Functional LeadImplementation

An Indian steel and alloys group · via Northwyn Analytics

Implementation of Oracle Fusion CX for an Indian steel and alloys group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2021 – Jul 2022 · 19 mo · Ahmedabad · Manufacturing

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UXOICVisual Builder Studio

MODULES

Customer Data ManagementConfiguredLoyaltyImplementedB2C ServiceConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

GujaratiNativeEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

IIM Ahmedabad · 2025 · Full-time

AvailabilityIn 60 days

Notice periodServing notice

Rate₹7 LPA