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Shruti Siddiqui

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Toronto, CanadaConsultantEST (UTC-5)Advisory · Contract · Contract to hirePermanent resident
Open to working in Toronto
Techno-Functional Lead with 6 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered implementations and rollouts across telecom clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
6
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Consultant · Techno-Functional Lead
Availability
In 30 days
Notice period
Serving notice
Works
From home
Open to
Advisory, Contract, Contract to hire
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated 2 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMS
A listed IT services company · via Quillfield Partners
Support / AMS of Oracle NetSuite CX for a listed IT services company, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2025 – Dec 2026 · 22 mo · Toronto · IT & Technology
Techno-Functional LeadMigration
A national FMCG company · via Valecrest Technologies
Migration of Oracle NetSuite CX for a national FMCG company, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2023 – Jul 2024 · 15 mo · Toronto · Retail & CPG
Techno-Functional LeadImplementation
A broadcast and streaming network · via Tessaline Systems
Implementation of Oracle NetSuite CX for a broadcast and streaming network, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2021 – Sep 2022 · 21 mo · Toronto · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
ExcelSuiteScript
MODULES
NetSuite CRMImplementedSuiteCommerceConfigured
PILLARS
CX
INDUSTRIES
AutomotiveTelecom
LANGUAGES
EnglishProfessionalPunjabiNative

Education

Doctorate · Computer Applications
SRM Institute of Science and Technology · 2025 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
RateOn request