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Shruti Sethi

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Ahmedabad, IndiaSeniorIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Ahmedabad · Dubai
Techno-Functional Lead with 10 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across manufacturing clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.
10
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Senior · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
Ahmedabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 2 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A Gulf-based retail bank · via Orvane Consulting
Support / AMS of Oracle NetSuite CX for a Gulf-based retail bank, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2024 – Oct 2026 · 32 mo · Ahmedabad · Banking & Financial Services
Techno-Functional LeadMigration
A broadcast and streaming network · via Northwyn Analytics
Migration of Oracle NetSuite CX for a broadcast and streaming network, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2021 – Sep 2023 · 29 mo · Ahmedabad · Media & Entertainment
Techno-Functional LeadImplementation
A government transport undertaking · via Quillfield Partners
Implementation of Oracle NetSuite CX for a government transport undertaking, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2018 – Aug 2020 · 32 mo · Ahmedabad · Public Sector

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
SuiteScriptPower BI
MODULES
NetSuite CRMLedSuiteCommerceImplemented
PILLARS
CX
INDUSTRIES
ManufacturingProfessional Services
LANGUAGES
GujaratiConversationalEnglishProfessional
ALSO WORKED ON
SAP S/4HANA

Credentials

1Z0-1054Pending review

Education

PG · Commerce
University of London · 2013 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
RateOn request