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Shruti Mishra

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Techno-Functional Lead · Techno-functional
Amsterdam, NetherlandsLeadCET (UTC+1)Advisory · Contract · Part timeWork permit held
Open to working in Amsterdam
Techno-Functional Lead with 12 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
12
years in Oracle
—
years in total
3
projects
EUR 1,23,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
Not looking
Notice period
30 days
Works
Onsite
Open to
Advisory, Contract, Part time
Location
Amsterdam, Netherlands · CET (UTC+1)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A Big-Four advisory practice · via Ledgerkraft Consulting
Support / AMS of Oracle Fusion CX for a Big-Four advisory practice, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2023 – Sep 2026 · 40 mo · Amsterdam · Professional Services
Techno-Functional LeadRollout
A Gulf-based retail bank
Rollout of Oracle Fusion CX for a Gulf-based retail bank, covering Incentive Compensation, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
May 2019 – Jul 2022 · 39 mo · Amsterdam · Banking & Financial Services
Techno-Functional LeadImplementation
A two-wheeler manufacturer · via Ledgerkraft Consulting
Implementation of Oracle Fusion CX for a two-wheeler manufacturer, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Apr 2015 – Dec 2018 · 45 mo · Amsterdam · Automotive

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder StudioExcel
MODULES
Customer Data ManagementLedIntelligent AdvisorLedLive ExperienceLedLoyaltyLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Hospitality & TravelRetail & CPG
LANGUAGES
DutchConversationalEnglishNative
ALSO WORKED ON
Sage

Education

Doctorate · Business Administration
Amity University · 2015 · Full-time
AvailabilityNot looking
Notice period30 days
RateEUR 1,23,000 / yr