Shruti Menon

Support Analyst (AMS) | Oracle NetSuite CX | CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Mexico City, MexicoConsultantCST (UTC-6)Contract to hireCitizen

Open to working in Pune · Mexico City · Remote · will relocate

Support Analyst (AMS) with 6 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered implementations and rollouts across it & technology clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Consultant · Support Analyst (AMS)
Availability: In 30 days
Notice period: 30 days
Works: From home
Open to: Contract to hire
Location: Mexico City, Mexico · CST (UTC-6)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A top-10 Indian pharma company · via Orvane Consulting

Implementation of Oracle NetSuite CX for a top-10 Indian pharma company, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Jan 2025 – Nov 2026 · 23 mo · Mexico City · Pharma & Life Sciences

Support Analyst (AMS)Migration

A two-wheeler manufacturer · via Quillfield Partners

Migration of Oracle NetSuite CX for a two-wheeler manufacturer, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2023 – Dec 2024 · 20 mo · Mexico City · Automotive

Support Analyst (AMS)Support / AMS

An Indian steel and alloys group · via Tessaline Systems

Support / AMS of Oracle NetSuite CX for an Indian steel and alloys group, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2021 – Jun 2022 · 16 mo · Mexico City · Manufacturing

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

Power BIREST APIs

MODULES

NetSuite CRMImplementedSuiteCommerceConfigured

PILLARS

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

EnglishProfessionalSpanishNative

Education

Doctorate · Information Technology

Delhi University · 2022 · Full-time

AvailabilityIn 30 days

Notice period30 days

RateOn request