Shruti Gandhi

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Johannesburg, South AfricaConsultantSAST (UTC+2)Part time · PermanentCitizen

Open to working in Johannesburg · London

Techno-Functional Lead with 6 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across manufacturing clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 1,09,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: In 60 days
Notice period: 30 days
Works: Onsite
Open to: Part time, Permanent
Location: Johannesburg, South Africa · SAST (UTC+2)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigration

A hotel and resorts group · via Aurenza Global Services

Migration of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Sep 2026 · 20 mo · Johannesburg · Hospitality & Travel

Techno-Functional LeadRollout

A state power-distribution utility

Rollout of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Oct 2024 · 18 mo · Johannesburg · Energy & Utilities

Techno-Functional LeadMigration

An agri-commodities exporter · via Brightmoor Advisory

Migration of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2021 – Nov 2022 · 22 mo · Johannesburg · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

ManufacturingProfessional Services

LANGUAGES

HindiNativeEnglishNative

Education

PG · Business Administration

Delhi University · 2019 · Full-time

AvailabilityIn 60 days

Notice period30 days

RateUSD 1,09,000 / yr