Shruti Bhatt

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Bengaluru, IndiaSeniorIST (UTC+5:30)AdvisoryCitizen

Open to working in Bengaluru · Remote · will relocate

Techno-Functional Lead with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across pharma & life sciences clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

₹20 LPA

annual

Seniority: Senior · Techno-Functional Lead
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory
Location: Bengaluru, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A listed IT services company · via Sarvat ERP Solutions

Implementation of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2024 – Dec 2026 · 33 mo · Bengaluru · IT & Technology

Techno-Functional LeadRollout

A national FMCG company

Rollout of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2021 – Oct 2023 · 30 mo · Bengaluru · Retail & CPG

Techno-Functional LeadSupport / AMS

A broadcast and streaming network · via Ledgerkraft Consulting

Support / AMS of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2018 – Aug 2020 · 27 mo · Bengaluru · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Higher EducationPharma & Life Sciences

LANGUAGES

EnglishNativeKannadaNative

ALSO WORKED ON

Microsoft Dynamics

Education

Doctorate · Computer Applications

Osmania University · 2022 · Full-time

AvailabilityNot looking

Notice period30 days

Rate₹20 LPA