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Shruti Banerjee

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · TeleService · Delivery Manager · Techno-functional
Jaipur, IndiaLeadIST (UTC+5:30)Part timeCitizen
Open to working in Remote · Jaipur · will relocate
Delivery Manager with 23 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.
23
years in Oracle
—
years in total
3
projects
₹56 LPA
annual
Seniority
Lead · Delivery Manager
Availability
In 60 days
Notice period
60 days
Works
Onsite
Open to
Part time
Location
Jaipur, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerImplementationLed
A listed IT services company · via Kestrelline Digital
Implementation of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2020 – Oct 2026 · 79 mo · Jaipur · IT & Technology
Delivery ManagerRollout
A national FMCG company
Rollout of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2013 – Aug 2019 · 76 mo · Jaipur · Retail & CPG
Delivery ManagerSupport / AMS
A broadcast and streaming network · via Brightmoor Advisory
Support / AMS of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2006 – Jun 2012 · 73 mo · Jaipur · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAFADFdi
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveTelecom
LANGUAGES
HindiConversationalEnglishNative
ALSO WORKED ON
Epicor

Credentials

1Z0-1054Pending review

Education

Doctorate · Commerce
NMIMS · 2004 · Full-time
AvailabilityIn 60 days
Notice period60 days
Rate₹56 LPA