Fusora
JobsCompaniesTalentModulesSalary Insights
Join free
Back to the profiles list
SR

Shilpa Rao

Solution Architect | Oracle Fusion CX | Subscription Management · Partner Relationship Management · Knowledge Management · Solution Architect · Functional
Johannesburg, South AfricaLeadSAST (UTC+2)Contract · Part timeCitizen
Open to working in Johannesburg
Solution Architect with 15 years of hands-on Oracle Fusion CX experience, specialising in Subscription Management, Partner Relationship Management, Knowledge Management. Delivered multiple full-cycle implementations across telecom clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
15
years in Oracle
—
years in total
3
projects
USD 860 / day
day rate
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
Immediate
Works
From home
Open to
Contract, Part time
Location
Johannesburg, South Africa · SAST (UTC+2)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectMigrationLed
An Indian steel and alloys group · via Kestrelline Digital
Migration of Oracle Fusion CX for an Indian steel and alloys group, covering Subscription Management, Partner Relationship Management, Knowledge Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementKnowledge Management
Feb 2022 – Jul 2026 · 54 mo · Johannesburg · Manufacturing
Solution ArchitectAdvisory
A defence electronics PSU
Advisory of Oracle Fusion CX for a defence electronics PSU, covering Subscription Management, Partner Relationship Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementKnowledge Management
Mar 2017 – Nov 2021 · 57 mo · Johannesburg · Aerospace & Defence
Solution ArchitectImplementation
A government transport undertaking · via Kestrelline Digital
Implementation of Oracle Fusion CX for a government transport undertaking, covering Subscription Management, Partner Relationship Management, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementKnowledge Management
Apr 2012 – Aug 2016 · 53 mo · Johannesburg · Public Sector

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovy
MODULES
Subscription ManagementLedPartner Relationship ManagementLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
AutomotiveManufacturingTelecom
LANGUAGES
HindiConversationalEnglishNative
ALSO WORKED ON
QuickBooks

Education

Bachelors · Human Resources
Nirma University · 2009 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
RateUSD 860 / day