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Shilpa Mehta

Solution Architect | Oracle Fusion CX | Incentive Compensation · B2C Service · Intelligent Advisor · Solution Architect · Functional
Kuala Lumpur, MalaysiaSeniorMYT (UTC+8)AdvisoryWork permit held
Open to working in Hyderabad · Remote · Kuala Lumpur · will relocate
Solution Architect with 11 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Intelligent Advisor. Delivered multiple full-cycle implementations across it & technology clients — lead-to-order process design and integrations with ERP and marketing tools. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
11
years in Oracle
—
years in total
3
projects
USD 720 / day
day rate
Seniority
Senior · Solution Architect
Availability
Not looking
Notice period
30 days
Works
From home
Open to
Advisory
Location
Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectImplementationLed
A Big-Four advisory practice · via Aurenza Global Services
Implementation of Oracle Fusion CX for a Big-Four advisory practice, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
Apr 2024 – Nov 2026 · 32 mo · Kuala Lumpur · Professional Services
Solution ArchitectAdvisory
A government transport undertaking
Advisory of Oracle Fusion CX for a government transport undertaking, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
Mar 2021 – Oct 2023 · 32 mo · Kuala Lumpur · Public Sector
Solution ArchitectMigration
An EPC infrastructure company · via Ledgerkraft Consulting
Migration of Oracle Fusion CX for an EPC infrastructure company, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
Feb 2018 – Sep 2020 · 32 mo · Kuala Lumpur · Construction & Engineering

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedIntelligent AdvisorImplementedIncentive CompensationImplementedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
Agriculture & FoodIT & TechnologyPublic Sector
LANGUAGES
TamilConversationalEnglishNative
ALSO WORKED ON
Microsoft Dynamics

Education

Bachelors · Finance
IIT Bombay · 2013 · Full-time
AvailabilityNot looking
Notice period30 days
RateUSD 720 / day