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Shilpa Desai

Solution Architect | Oracle Fusion CX | Marketing (Eloqua) · Field Service · B2B Commerce · Solution Architect · Functional
Johannesburg, South AfricaLeadSAST (UTC+2)Advisory · ContractCitizen
Open to working in Johannesburg
Solution Architect with 21 years of hands-on Oracle Fusion CX experience, specialising in Marketing (Eloqua), Field Service, B2B Commerce. Delivered multiple full-cycle implementations across real estate clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
21
years in Oracle
—
years in total
3
projects
USD 860 / day
day rate
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
30 days
Works
From home
Open to
Advisory, Contract
Location
Johannesburg, South Africa · SAST (UTC+2)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectMigrationLed
A listed IT services company · via Brightmoor Advisory
Migration of Oracle Fusion CX for a listed IT services company, covering Marketing (Eloqua), Field Service, B2B Commerce. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Field ServiceMarketing (Eloqua)B2B Commerce
Feb 2020 – Aug 2026 · 79 mo · Johannesburg · IT & Technology
Solution ArchitectAdvisory
An EPC infrastructure company
Advisory of Oracle Fusion CX for an EPC infrastructure company, covering Marketing (Eloqua), Field Service, B2B Commerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Field ServiceMarketing (Eloqua)B2B Commerce
Mar 2013 – Jul 2019 · 77 mo · Johannesburg · Construction & Engineering
Solution ArchitectImplementation
A hotel and resorts group · via Ledgerkraft Consulting
Implementation of Oracle Fusion CX for a hotel and resorts group, covering Marketing (Eloqua), Field Service, B2B Commerce. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Field ServiceMarketing (Eloqua)B2B Commerce
Apr 2006 – Jun 2012 · 75 mo · Johannesburg · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Field ServiceLedMarketing (Eloqua)LedB2B CommerceLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
Construction & EngineeringEnergy & UtilitiesReal Estate
LANGUAGES
HindiConversationalEnglishNative
ALSO WORKED ON
SAP S/4HANA

Credentials

1Z0-1054Pending review

Education

Bachelors · Supply Chain Management
NIT Trichy · 2002 · Full-time
AvailabilityNot looking
Notice period30 days
RateUSD 860 / day