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Shilpa D'Souza

Functional Consultant | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Functional Consultant · Functional
Amsterdam, NetherlandsSeniorCET (UTC+1)Advisory · Contract to hire · PermanentWork permit held
Open to working in Amsterdam
Functional Consultant with 10 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across real estate clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
10
years in Oracle
—
years in total
3
projects
EUR 670 / day
day rate
Seniority
Senior · Functional Consultant
Availability
Available now
Notice period
Immediate
Works
From home
Open to
Advisory, Contract to hire, Permanent
Location
Amsterdam, Netherlands · CET (UTC+1)
Work authorisation
Work permit held
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantSupport / AMSLed
A top-10 Indian pharma company · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a top-10 Indian pharma company, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2024 – Sep 2026 · 28 mo · Amsterdam · Pharma & Life Sciences
Functional ConsultantAdvisory
A national FMCG company
Advisory of Oracle Fusion CX for a national FMCG company, covering Incentive Compensation, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Mar 2021 – Jul 2023 · 29 mo · Amsterdam · Retail & CPG
Functional ConsultantSupport / AMS
A global auto-components manufacturer · via Aurenza Global Services
Support / AMS of Oracle Fusion CX for a global auto-components manufacturer, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2018 – Dec 2020 · 31 mo · Amsterdam · Manufacturing

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedIntelligent AdvisorImplementedLoyaltyLedIncentive CompensationLedKnowledge ManagementImplementedB2C ServiceImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
Construction & EngineeringEnergy & UtilitiesReal Estate
LANGUAGES
DutchConversationalEnglishNative

Credentials

1Z0-1054Pending review

Education

Bachelors · Business Administration
Delhi University · 2014 · Full-time
AvailabilityAvailable now
Notice periodImmediate
RateEUR 670 / day