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Shalini Tiwari

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Sydney, AustraliaConsultantAEST (UTC+10)PermanentPermanent resident
Open to working in Sydney · Remote · will relocate
Solution Architect with 7 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
7
years in Oracle
—
years in total
3
projects
AUD 2,22,000 / yr
annual
Seniority
Consultant · Solution Architect
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Permanent
Location
Sydney, Australia · AEST (UTC+10)
Work authorisation
Permanent resident
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
A hotel and resorts group
Upgrade of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2025 – Nov 2026 · 20 mo · Sydney · Hospitality & Travel
Solution ArchitectRollout
A government transport undertaking
Rollout of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2023 – Sep 2024 · 20 mo · Sydney · Public Sector
Solution ArchitectAdvisory
A state power-distribution utility
Advisory of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2021 – Jul 2022 · 14 mo · Sydney · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
ODIBI Publisher
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Non-profitTelecom
LANGUAGES
HindiBasicEnglishNative

Credentials

1Z0-1054Pending review

Education

Diploma · Finance
VIT Vellore · 2012 · Full-time
AvailabilityAvailable now
Notice period15 days
RateAUD 2,22,000 / yr