Shalini Subramanian

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional

Milan, ItalyConsultantCET (UTC+1)PermanentWork permit held

Open to working in Milan · Remote · will relocate

Business Analyst with 5 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.

years in Oracle

—

years in total

projects

EUR 86,000 / yr

annual

Seniority: Consultant · Business Analyst
Availability: Available now
Notice period: 15 days
Works: Hybrid
Open to: Permanent
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystUpgrade

A 400-store retail chain

Upgrade of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2025 – Nov 2026 · 20 mo · Milan · Retail & CPG

Business AnalystRollout

An Indian steel and alloys group

Rollout of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Jun 2024 · 17 mo · Milan · Manufacturing

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

OAFADFdi

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Aerospace & DefenceHigher Education

LANGUAGES

ItalianProfessionalEnglishNative

Credentials

1Z0-1054Reference verified

Education

Bachelors · Finance

ICAI (Chartered Accountancy) · 2017 · Full-time

AvailabilityAvailable now

Notice period15 days

RateEUR 86,000 / yr