Shalini Sinha

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional

Pune, IndiaAssociateIST (UTC+5:30)AdvisoryCitizen

Open to working in Remote · Pune · will relocate

Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across professional services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.

years in Oracle

—

years in total

projects

₹6 LPA

annual

Seniority: Associate · Business Analyst
Availability: Not looking
Notice period: Immediate
Works: Hybrid
Open to: Advisory
Location: Pune, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 8 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystUpgrade

A national FMCG company

Upgrade of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2026 – Jul 2026 · 4 mo · Pune · Retail & CPG

Business AnalystRollout

A pan-India telecom operator

Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Jul 2025 · 6 mo · Pune · Telecom

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

SQL / PL-SQLSOA Suite

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupportedWorkforce SchedulingConfigured

PILLARS

CXHCM

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Hospitality & TravelProfessional Services

LANGUAGES

MarathiBasicEnglishNative

Credentials

1Z0-1054Not verified

Education

Diploma · Human Resources

Amity University · 2020 · Full-time

AvailabilityNot looking

Notice periodImmediate

Rate₹6 LPA