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Shalini Siddiqui

Project Manager | Oracle EBS CX | Field Service · TeleSales · TeleService · Project Manager · Functional
Singapore, SingaporeConsultantSGT (UTC+8)Advisory · Contract · Part timeWork permit held
Open to working in Singapore
Project Manager with 7 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across non-profit clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
7
years in Oracle
—
years in total
3
projects
SGD 1,35,000 / yr
annual
Seniority
Consultant · Project Manager
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory, Contract, Part time
Location
Singapore, Singapore · SGT (UTC+8)
Work authorisation
Work permit held
Profile updated 7 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Project ManagerAdvisoryLed
A Gulf-based retail bank
Advisory of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2025 – Oct 2026 · 17 mo · Singapore · Banking & Financial Services
Project ManagerRollout
A Tier-1 private-sector bank
Rollout of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2023 – Sep 2024 · 20 mo · Singapore · Banking & Financial Services
Project ManagerUpgrade
An international development NGO
Upgrade of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2021 – Aug 2022 · 17 mo · Singapore · Non-profit

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SQL / PL-SQLSOA Suite
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Non-profitTelecom
LANGUAGES
TamilBasicMandarinNativeEnglishNativespeak/read

Education

Diploma · Accounting
Osmania University · 2011 · Part-time
AvailabilityNot looking
Notice periodImmediate
RateSGD 1,35,000 / yr