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Shalini Sethi

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Bhubaneswar, IndiaLeadIST (UTC+5:30)Contract to hire · Part time · PermanentCitizen
Open to working in Bhubaneswar
Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across automotive clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
14
years in Oracle
—
years in total
3
projects
₹29 LPA
annual
Seniority
Lead · Solution Architect
Availability
In 60 days
Notice period
Serving notice
Works
Hybrid
Open to
Contract to hire, Part time, Permanent
Location
Bhubaneswar, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed
A government transport undertaking
Advisory of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2023 – Aug 2026 · 39 mo · Bhubaneswar · Public Sector
Solution ArchitectRollout
A multi-specialty hospital chain
Rollout of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Nov 2022 · 46 mo · Bhubaneswar · Healthcare
Solution ArchitectUpgrade
A two-wheeler manufacturer
Upgrade of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2015 – Jul 2018 · 40 mo · Bhubaneswar · Automotive

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Workflow BuilderOracle Forms & Reports
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveManufacturing
LANGUAGES
HindiProfessionalOdiaNativeEnglishNativespeak/read

Credentials

1Z0-1054Document verified

Education

Bachelors · Supply Chain Management
SRM Institute of Science and Technology · 2008 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
Rate₹29 LPA