Shalini Rangarajan

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · TeleService · Delivery Manager · Functional

São Paulo, BrazilLeadBRT (UTC-3)Advisory · Contract · Part timeNot eligible

Open to working in São Paulo

Delivery Manager with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across higher education clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Strong on Mexico / Latin America localization: statutory, tax and compliance setups. Notice period: 60 days.

years in Oracle

—

years in total

projects

USD 1,79,000 / yr

annual

Seniority: Lead · Delivery Manager
Availability: Not looking
Notice period: 60 days
Works: Hybrid
Open to: Advisory, Contract, Part time
Location: São Paulo, Brazil · BRT (UTC-3)
Work authorisation: Not eligible

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerAdvisoryLed

A government transport undertaking

Advisory of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2023 – Oct 2026 · 41 mo · São Paulo · Public Sector

Delivery ManagerRollout

A multi-specialty hospital chain

Rollout of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2019 – Jun 2022 · 41 mo · São Paulo · Healthcare

Delivery ManagerUpgrade

A two-wheeler manufacturer

Upgrade of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2015 – Sep 2018 · 42 mo · São Paulo · Automotive

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

LOCALIZATIONS

Mexico / Latin America

TECHNICAL STACK

Workflow BuilderOracle Forms & Reports

MODULES

EBS TeleServiceLedPayroll InterfaceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

CXHCM

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Aerospace & DefenceHigher Education

LANGUAGES

PortugueseProfessionalEnglishNative

Education

Bachelors · Accounting

Visvesvaraya Technological University · 2009 · Part-time

AvailabilityNot looking

Notice period60 days

RateUSD 1,79,000 / yr