Shalini Khan

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional

Sydney, AustraliaConsultantAEST (UTC+10)Part timePermanent resident

Open to working in Sydney · Remote · will relocate

Functional Consultant with 7 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across healthcare clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.

years in Oracle

—

years in total

projects

AUD 2,33,000 / yr

annual

Seniority: Consultant · Functional Consultant
Availability: In 60 days
Notice period: 60 days
Works: Hybrid
Open to: Part time
Location: Sydney, Australia · AEST (UTC+10)
Work authorisation: Permanent resident

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed

A national FMCG company

Upgrade of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2025 – Dec 2026 · 21 mo · Sydney · Retail & CPG

Functional ConsultantRollout

A pan-India telecom operator

Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Dec 2024 · 23 mo · Sydney · Telecom

Functional ConsultantAdvisory

A government transport undertaking

Advisory of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2021 – Dec 2022 · 19 mo · Sydney · Public Sector

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

ADFdiSQL / PL-SQL

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcareReal Estate

LANGUAGES

HindiBasicEnglishNative

Education

Diploma · Commerce

IIM Bangalore · 2011 · Part-time

AvailabilityIn 60 days

Notice period60 days

RateAUD 2,33,000 / yr