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Shalini Dixit

Functional Consultant | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Functional Consultant · Functional
Manchester, United KingdomSeniorGMT/BSTContract to hire · Part time · PermanentWork permit held
Open to working in Manchester
Functional Consultant with 10 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across non-profit clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
10
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Senior · Functional Consultant
Availability
In 60 days
Notice period
Serving notice
Works
From home
Open to
Contract to hire, Part time, Permanent
Location
Manchester, United Kingdom · GMT/BST
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantAdvisoryLed
An agri-commodities exporter
Advisory of Oracle Fusion CX for an agri-commodities exporter, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2024 – Sep 2026 · 31 mo · Manchester · Agriculture & Food
Functional ConsultantMigration
An agri-commodities exporter · via Kestrelline Digital
Migration of Oracle Fusion CX for an agri-commodities exporter, covering B2C Service, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Feb 2021 – Nov 2023 · 34 mo · Manchester · Agriculture & Food
Functional ConsultantUpgrade
An agri-commodities exporter
Upgrade of Oracle Fusion CX for an agri-commodities exporter, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2018 – Jun 2020 · 30 mo · Manchester · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder Studio
MODULES
Customer Data ManagementLedLoyaltyImplementedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Non-profitTelecom
LANGUAGES
EnglishProfessionalPunjabiNative

Education

Diploma · Business Administration
Heriot-Watt University Dubai · 2012 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
RateOn request