Shalini Desai

Solution Architect | Oracle NetSuite CX | CRM · SuiteCommerce · Solution Architect · Functional

Bhubaneswar, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen

Open to working in Dubai · Bhubaneswar

Solution Architect with 14 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across media & entertainment clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.

years in Oracle

—

years in total

projects

₹45 LPA

annual

Seniority: Lead · Solution Architect
Availability: In 2 weeks
Notice period: Serving notice
Works: Onsite
Open to: Contract, Part time, Permanent
Location: Bhubaneswar, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed

A national FMCG company

Advisory of Oracle NetSuite CX for a national FMCG company, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2023 – Dec 2026 · 46 mo · Bhubaneswar · Retail & CPG

Solution ArchitectMigration

A pan-India telecom operator · via Brightmoor Advisory

Migration of Oracle NetSuite CX for a pan-India telecom operator, covering CRM, SuiteCommerce. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Feb 2019 – Sep 2022 · 44 mo · Bhubaneswar · Telecom

Solution ArchitectUpgrade

A government transport undertaking

Upgrade of Oracle NetSuite CX for a government transport undertaking, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Jan 2015 – Jun 2018 · 42 mo · Bhubaneswar · Public Sector

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

SuiteScript

MODULES

NetSuite CRMLedSuiteCommerceLed

PILLARS

INDUSTRIES

Media & EntertainmentPharma & Life Sciences

LANGUAGES

HindiProfessionalOdiaNativeEnglishProfessionalspeak/read

Education

Diploma · Commerce

Osmania University · 2004 · Correspondence

AvailabilityIn 2 weeks

Notice periodServing notice

Rate₹45 LPA