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Shalini Bansal

Delivery Manager | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Delivery Manager · Functional
Milan, ItalyLeadCET (UTC+1)PermanentWork permit held
Open to working in Milan · Remote · will relocate
Delivery Manager with 14 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
14
years in Oracle
—
years in total
3
projects
EUR 1,25,000 / yr
annual
Seniority
Lead · Delivery Manager
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Permanent
Location
Milan, Italy · CET (UTC+1)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerUpgradeLed
A national FMCG company
Upgrade of Oracle Fusion CX for a national FMCG company, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Apr 2023 – Oct 2026 · 43 mo · Milan · Retail & CPG
Delivery ManagerRollout
A pan-India telecom operator
Rollout of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2019 – Oct 2022 · 45 mo · Milan · Telecom
Delivery ManagerAdvisory
A government transport undertaking
Advisory of Oracle Fusion CX for a government transport undertaking, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2015 – Oct 2018 · 41 mo · Milan · Public Sector

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedIntelligent AdvisorLedLoyaltyLedIncentive CompensationLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Banking & Financial ServicesIT & Technology
LANGUAGES
ItalianBasicEnglishNative

Education

Diploma · Accounting
VIT Vellore · 2007 · Full-time
AvailabilityAvailable now
Notice period15 days
RateEUR 1,25,000 / yr