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Shalini Banerjee

Solution Architect | Oracle Fusion CX | Field Service · Partner Relationship Management · B2C Service · Solution Architect · Functional
New Jersey, United StatesLeadEST (UTC-5)Advisory · ContractPermanent resident
Open to working in New Jersey
Solution Architect with 14 years of hands-on Oracle Fusion CX experience, specialising in Field Service, Partner Relationship Management, B2C Service. Delivered multiple full-cycle implementations across professional services clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
14
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
Immediate
Works
From home
Open to
Advisory, Contract
Location
New Jersey, United States · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectRolloutLed
A hotel and resorts group
Rollout of Oracle Fusion CX for a hotel and resorts group, covering Field Service, Partner Relationship Management, B2C Service. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServicePartner Relationship ManagementB2C Service
May 2023 – Jul 2026 · 39 mo · New Jersey · Hospitality & Travel
Solution ArchitectMigration
A government transport undertaking · via Brightmoor Advisory
Migration of Oracle Fusion CX for a government transport undertaking, covering Field Service, Partner Relationship Management, B2C Service. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServicePartner Relationship ManagementB2C Service
Feb 2019 – Aug 2022 · 43 mo · New Jersey · Public Sector
Solution ArchitectRollout
A state power-distribution utility
Rollout of Oracle Fusion CX for a state power-distribution utility, covering Field Service, Partner Relationship Management, B2C Service. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS Field ServicePartner Relationship ManagementB2C Service
May 2015 – Sep 2018 · 41 mo · New Jersey · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
Fusion CloudE-Business Suite
TECHNICAL STACK
Visual Builder Studio
MODULES
Customer Data ManagementLedEBS Field ServiceLedPartner Relationship ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Hospitality & TravelProfessional Services
LANGUAGES
GujaratiProfessionalEnglishProfessional

Credentials

1Z0-1054Not verified

Education

Diploma · Human Resources
NMIMS · 2008 · Full-time
AvailabilityNot looking
Notice periodImmediate
RateOn request