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Shalini Al-Hashimi

Programme Director | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Programme Director · Functional
Noida, IndiaLeadIST (UTC+5:30)Advisory · Contract · Part timeCitizen
Open to working in Noida
Programme Director with 12 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across non-profit clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
12
years in Oracle
—
years in total
3
projects
₹45 LPA
annual
Seniority
Lead · Programme Director
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory, Contract, Part time
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorAdvisoryLed
A Tier-1 private-sector bank
Advisory of Oracle Fusion CX for a Tier-1 private-sector bank, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2023 – Nov 2026 · 42 mo · Noida · Banking & Financial Services
Programme DirectorRollout
A 400-store retail chain
Rollout of Oracle Fusion CX for a 400-store retail chain, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2019 – Nov 2022 · 46 mo · Noida · Retail & CPG
Programme DirectorUpgrade
A third-party logistics provider
Upgrade of Oracle Fusion CX for a third-party logistics provider, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Apr 2015 – Nov 2018 · 44 mo · Noida · Logistics

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedIntelligent AdvisorLedLive ExperienceLedLoyaltyLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Non-profitTelecom
LANGUAGES
HindiBasicEnglishNative

Education

Diploma · Finance
XLRI Jamshedpur · 2006 · Part-time
AvailabilityNot looking
Notice periodImmediate
Rate₹45 LPA