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Saurabh Fernandes

Functional Consultant | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Functional Consultant · Functional
Gurugram, IndiaSeniorIST (UTC+5:30)Contract to hireCitizen
Open to working in Remote · Gurugram · will relocate
Functional Consultant with 8 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
8
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Senior · Functional Consultant
Availability
In 30 days
Notice period
30 days
Works
Hybrid
Open to
Contract to hire
Location
Gurugram, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantImplementationLed
A private university group · via Valecrest Technologies
Implementation of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jan 2025 – Jun 2026 · 18 mo · Gurugram · Higher Education
Functional ConsultantImplementation
A pan-India telecom operator · via Northwyn Analytics
Implementation of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jan 2023 – Aug 2024 · 20 mo · Gurugram · Telecom
Functional ConsultantImplementation
A 400-store retail chain · via Tessaline Systems
Implementation of Oracle Fusion CX for a 400-store retail chain, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jan 2021 – Oct 2022 · 22 mo · Gurugram · Retail & CPG
Career break · Jan 2023 – Jul 2024 · Caregiving

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIs
MODULES
Customer Data ManagementLedIntelligent AdvisorImplementedLoyaltyLedIncentive CompensationLedB2C ServiceImplemented
PILLARS
CX
RELEASES
26.D
INDUSTRIES
Public Sector
LANGUAGES
HindiConversationalEnglishProfessional
ALSO WORKED ON
SAP S/4HANA

Credentials

1Z0-1054Reference verified

Education

Bachelors · Commerce
Heriot-Watt University Dubai · 2016 · Full-time
AvailabilityIn 30 days
Notice period30 days
RateOn request