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Sarah Shukla

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional
Noida, IndiaAssociateIST (UTC+5:30)Advisory · Contract · Contract to hireCitizen
Open to working in Noida
Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across higher education clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
2
years in Oracle
—
years in total
2
projects
₹4 LPA
annual
Seniority
Associate · Business Analyst
Availability
In 30 days
Notice period
Serving notice
Works
Hybrid
Open to
Advisory, Contract, Contract to hire
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystAdvisory
A private university group
Advisory of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2026 – Aug 2026 · 3 mo · Noida · Higher Education
Business AnalystRollout
A government transport undertaking
Rollout of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2025 – Jun 2025 · 5 mo · Noida · Public Sector

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Oracle Forms & ReportsODI
MODULES
EBS TeleServiceSupportedEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsConfigured
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Aerospace & DefenceHigher Education
LANGUAGES
HindiProfessionalEnglishNative

Education

Bachelors · Supply Chain Management
NMIMS · 2022 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
Rate₹4 LPA