Sarah Rahman

Programme Director | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Programme Director · Functional

Mumbai, IndiaLeadIST (UTC+5:30)AdvisoryCitizen

Open to working in Remote · Mumbai · will relocate

Programme Director with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.

years in Oracle

—

years in total

projects

₹59 LPA

annual

Seniority: Lead · Programme Director
Availability: Not looking
Notice period: Immediate
Works: Hybrid
Open to: Advisory
Location: Mumbai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorUpgradeLed

A listed IT services company

Upgrade of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Apr 2023 – Nov 2026 · 44 mo · Mumbai · IT & Technology

Programme DirectorRollout

A global auto-components manufacturer

Rollout of Oracle EBS CX for a global auto-components manufacturer, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Feb 2019 – Aug 2022 · 43 mo · Mumbai · Manufacturing

Programme DirectorAdvisory

A multi-specialty hospital chain

Advisory of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Jun 2015 – Dec 2018 · 43 mo · Mumbai · Healthcare

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAF

MODULES

EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

HindiBasicMarathiNativeEnglishNativespeak/read

Education

Diploma · Finance

Savitribai Phule Pune University · 2006 · Part-time

AvailabilityNot looking

Notice periodImmediate

Rate₹59 LPA