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Sarah Krishnan

Programme Director | Oracle EBS CX | Field Service · TeleSales · TeleService · Programme Director · Functional
Noida, IndiaLeadIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Noida
Programme Director with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across agriculture & food clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
14
years in Oracle
—
years in total
3
projects
₹59 LPA
annual
Seniority
Lead · Programme Director
Availability
In 2 weeks
Notice period
Serving notice
Works
Hybrid
Open to
Contract, Part time, Permanent
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorAdvisoryLed
A commercial real-estate developer
Advisory of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2023 – Nov 2026 · 42 mo · Noida · Real Estate
Programme DirectorRollout
A pan-India telecom operator
Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Nov 2022 · 46 mo · Noida · Telecom
Programme DirectorUpgrade
A broadcast and streaming network
Upgrade of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2015 – Nov 2018 · 44 mo · Noida · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
E-Business SuiteFusion Cloud
TECHNICAL STACK
ADFdiSQL / PL-SQL
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLedGoal ManagementLed
PILLARS
CXHCM
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Agriculture & FoodPublic Sector
LANGUAGES
HindiProfessionalEnglishNative

Education

Bachelors · Finance
Bangalore University · 2008 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹59 LPA