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Sarah Fernandes

Solution Architect | Oracle NetSuite CX | CRM · SuiteCommerce · Solution Architect · Functional
Mumbai, IndiaLeadIST (UTC+5:30)AdvisoryCitizen
Open to working in Remote · Mumbai · will relocate
Solution Architect with 14 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across automotive clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
14
years in Oracle
—
years in total
3
projects
₹29 LPA
annual
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
60 days
Works
Onsite
Open to
Advisory
Location
Mumbai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
A broadcast and streaming network
Upgrade of Oracle NetSuite CX for a broadcast and streaming network, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2023 – Jul 2026 · 43 mo · Mumbai · Media & Entertainment
Solution ArchitectMigration
A Tier-1 private-sector bank · via Kestrelline Digital
Migration of Oracle NetSuite CX for a Tier-1 private-sector bank, covering CRM, SuiteCommerce. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Feb 2019 – Oct 2022 · 45 mo · Mumbai · Banking & Financial Services
Solution ArchitectAdvisory
A 400-store retail chain
Advisory of Oracle NetSuite CX for a 400-store retail chain, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2015 – Jun 2018 · 40 mo · Mumbai · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
SuiteScript
MODULES
NetSuite CRMLedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
AutomotiveManufacturing
LANGUAGES
HindiBasicMarathiNativeEnglishProfessionalspeak/read

Education

Bachelors · Human Resources
Amity University · 2009 · Correspondence
AvailabilityNot looking
Notice period60 days
Rate₹29 LPA