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Sarah Banerjee

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional
Hyderabad, IndiaSeniorIST (UTC+5:30)Contract to hire · PermanentCitizen
Open to working in Hyderabad
Functional Consultant with 10 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across banking & financial services clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
10
years in Oracle
—
years in total
3
projects
₹15 LPA
annual
Seniority
Senior · Functional Consultant
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Contract to hire, Permanent
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantRolloutLed
A top-10 Indian pharma company
Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2024 – Dec 2026 · 35 mo · Hyderabad · Pharma & Life Sciences
Functional ConsultantRollout
A multi-specialty hospital chain
Rollout of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2021 – Aug 2023 · 31 mo · Hyderabad · Healthcare
Functional ConsultantRollout
An international development NGO
Rollout of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2018 – Nov 2020 · 34 mo · Hyderabad · Non-profit

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SOA SuiteWorkflow Builder
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Banking & Financial ServicesIT & Technology
LANGUAGES
HindiBasicEnglishNativeTeluguProfessionalspeak/read

Education

Diploma · Commerce
Amity University · 2011 · Full-time
AvailabilityAvailable now
Notice period15 days
Rate₹15 LPA