Sanjay Thomas

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Johannesburg, South AfricaLeadSAST (UTC+2)Contract to hire · PermanentCitizen

Open to working in Johannesburg

Techno-Functional Lead with 21 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across telecom clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

USD 1,76,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Contract to hire, Permanent
Location: Johannesburg, South Africa · SAST (UTC+2)
Work authorisation: Citizen

Profile updated 8 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed

A listed IT services company · via Kestrelline Digital

Migration of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2020 – Aug 2026 · 79 mo · Johannesburg · IT & Technology

Techno-Functional LeadRollout

A Big-Four advisory practice

Rollout of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2013 – Jul 2019 · 75 mo · Johannesburg · Professional Services

Techno-Functional LeadMigration

A 400-store retail chain · via Aurenza Global Services

Migration of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2006 – Jun 2012 · 77 mo · Johannesburg · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

AutomotiveTelecom

LANGUAGES

HindiConversationalEnglishNative

Education

Doctorate · Computer Applications

Anna University · 2008 · Full-time

AvailabilityAvailable now

Notice periodImmediate

RateUSD 1,76,000 / yr