Sanjay Rao

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Dubai, United Arab EmiratesConsultantGST (UTC+4)Contract to hireWork permit held

Open to working in Remote · Dubai · will relocate

Techno-Functional Lead with 6 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across aerospace & defence clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

AED 2,28,000 / yr

annual

Seniority: Consultant · Techno-Functional Lead
Availability: In 30 days
Notice period: 30 days
Works: Onsite
Open to: Contract to hire
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementation

A private university group · via Kestrelline Digital

Implementation of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2025 – Oct 2026 · 19 mo · Dubai · Higher Education

Techno-Functional LeadRollout

A defence electronics PSU

Rollout of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Oct 2024 · 18 mo · Dubai · Aerospace & Defence

Techno-Functional LeadSupport / AMS

A national FMCG company · via Sarvat ERP Solutions

Support / AMS of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2021 – Oct 2022 · 17 mo · Dubai · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SOA SuiteWorkflow BuilderOracle Forms & Reports

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Aerospace & DefenceBanking & Financial Services

LANGUAGES

HindiNativeEnglishNative

Education

PG · Commerce

IIM Bangalore · 2021 · Full-time

AvailabilityIn 30 days

Notice period30 days

RateAED 2,28,000 / yr