Sanjay Rahman

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Chennai, IndiaAssociateIST (UTC+5:30)Contract · Part timeCitizen

Open to working in Chennai

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across real estate clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹5 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 2 weeks
Notice period: Immediate
Works: Onsite
Open to: Contract, Part time
Location: Chennai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

An Indian steel and alloys group · via Brightmoor Advisory

Migration of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2026 – Dec 2026 · 11 mo · Chennai · Manufacturing

Support Analyst (AMS)Rollout

A listed IT services company

Rollout of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2025 – Sep 2025 · 5 mo · Chennai · IT & Technology

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

OAFADFdiSQL / PL-SQL

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupported

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Energy & UtilitiesReal Estate

LANGUAGES

TamilConversationalEnglishNative

Education

Doctorate · Computer Applications

Gujarat University · 2026 · Full-time

AvailabilityIn 2 weeks

Notice periodImmediate

Rate₹5 LPA