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SJ

Sanjay Jain

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Johannesburg, South AfricaLeadSAST (UTC+2)Advisory · Contract to hireCitizen
Open to working in Johannesburg
Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across hospitality & travel clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
17
years in Oracle
—
years in total
3
projects
USD 1,66,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 30 days
Notice period
15 days
Works
Onsite
Open to
Advisory, Contract to hire
Location
Johannesburg, South Africa · SAST (UTC+2)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed
An Indian steel and alloys group · via Ledgerkraft Consulting
Migration of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2022 – Jul 2026 · 54 mo · Johannesburg · Manufacturing
Techno-Functional LeadRollout
A listed IT services company
Rollout of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2017 – Nov 2021 · 55 mo · Johannesburg · IT & Technology
Techno-Functional LeadMigration
A Tier-1 private-sector bank · via Sarvat ERP Solutions
Migration of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2012 – Aug 2016 · 55 mo · Johannesburg · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdiSQL / PL-SQL
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Hospitality & TravelRetail & CPG
LANGUAGES
HindiConversationalEnglishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications
Mumbai University (Distance) · 2013 · Full-time
AvailabilityIn 30 days
Notice period15 days
RateUSD 1,66,000 / yr