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Sanjay Gupta

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Techno-Functional Lead · Techno-functional
Kuala Lumpur, MalaysiaLeadMYT (UTC+8)AdvisoryWork permit held
Open to working in Remote · Kuala Lumpur · will relocate
Techno-Functional Lead with 21 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.
21
years in Oracle
—
years in total
3
projects
USD 1,92,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
Not looking
Notice period
90 days
Works
Onsite
Open to
Advisory
Location
Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation
Work permit held
Profile updated 6 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed
A private university group · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a private university group, covering Loyalty, Customer Data Management, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Apr 2020 – Aug 2026 · 77 mo · Kuala Lumpur · Higher Education
Techno-Functional LeadRollout
A defence electronics PSU
Rollout of Oracle Fusion CX for a defence electronics PSU, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
May 2013 – Aug 2019 · 76 mo · Kuala Lumpur · Aerospace & Defence
Techno-Functional LeadSupport / AMS
A national FMCG company · via Ledgerkraft Consulting
Support / AMS of Oracle Fusion CX for a national FMCG company, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jun 2006 – Aug 2012 · 75 mo · Kuala Lumpur · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcelOTBI
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
LogisticsMedia & Entertainment
LANGUAGES
TamilNativeEnglishNative

Credentials

1Z0-1054Document verified

Education

PG · Computer Applications
VIT Vellore · 2004 · Full-time
AvailabilityNot looking
Notice period90 days
RateUSD 1,92,000 / yr