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Sanjay Dixit

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional
Gurugram, IndiaConsultantIST (UTC+5:30)PermanentCitizen
Open to working in Remote · Gurugram · will relocate
Support Analyst (AMS) with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across real estate clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
4
years in Oracle
—
years in total
2
projects
₹6,44,000 / yr
annual
Seniority
Consultant · Support Analyst (AMS)
Availability
Available now
Notice period
Immediate
Works
Onsite
Open to
Permanent
Location
Gurugram, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation
A third-party logistics provider · via Brightmoor Advisory
Implementation of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2025 – Nov 2026 · 20 mo · Gurugram · Logistics
Support Analyst (AMS)Rollout
A Gulf-based retail bank
Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2023 – Sep 2024 · 17 mo · Gurugram · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Workflow BuilderOracle Forms & ReportsODI
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesConfiguredEBS Service ContractsConfigured
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Energy & UtilitiesReal Estate
LANGUAGES
HindiConversationalEnglishNative
ALSO WORKED ON
Infor

Credentials

1Z0-1054Pending review

Education

Doctorate · Information Technology
IIT Bombay · 2026 · Full-time
AvailabilityAvailable now
Notice periodImmediate
Rate₹6,44,000 / yr