Sanjay D'Souza

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Chennai, IndiaConsultantIST (UTC+5:30)Contract · Part timeCitizen

Open to working in Chennai

Techno-Functional Lead with 6 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across logistics clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹11 LPA

annual

Seniority: Consultant · Techno-Functional Lead
Availability: In 2 weeks
Notice period: Immediate
Works: Onsite
Open to: Contract, Part time
Location: Chennai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigration

A multi-specialty hospital chain · via Brightmoor Advisory

Migration of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Dec 2026 · 23 mo · Chennai · Healthcare

Techno-Functional LeadRollout

A national FMCG company

Rollout of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Jun 2024 · 14 mo · Chennai · Retail & CPG

Techno-Functional LeadMigration

A hotel and resorts group · via Kestrelline Digital

Migration of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2021 – Jul 2022 · 18 mo · Chennai · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SQL / PL-SQLSOA SuiteWorkflow Builder

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

TamilNativeEnglishNative

Education

PG · Computer Applications

University of Calcutta · 2021 · Full-time

AvailabilityIn 2 weeks

Notice periodImmediate

Rate₹11 LPA