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Sandeep Chen

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · B2C Service · Customer Data Management · Techno-Functional Lead · Techno-functional
Bhubaneswar, IndiaLeadIST (UTC+5:30)Advisory · Contract · Contract to hireCitizen
Open to working in Pune · Bhubaneswar
Techno-Functional Lead with 16 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Customer Data Management. Delivered multiple full-cycle implementations across energy & utilities clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
16
years in Oracle
—
years in total
3
projects
₹54 LPA
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 30 days
Notice period
Serving notice
Works
From home
Open to
Advisory, Contract, Contract to hire
Location
Bhubaneswar, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadAdvisoryLed
A Big-Four advisory practice
Advisory of Oracle Fusion CX for a Big-Four advisory practice, covering Incentive Compensation, B2C Service, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementIncentive CompensationB2C Service
Mar 2022 – Sep 2026 · 55 mo · Bhubaneswar · Professional Services
Techno-Functional LeadImplementation
A Tier-1 private-sector bank · via Kestrelline Digital
Implementation of Oracle Fusion CX for a Tier-1 private-sector bank, covering Incentive Compensation, B2C Service, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementIncentive CompensationB2C Service
Apr 2017 – Jul 2021 · 52 mo · Bhubaneswar · Banking & Financial Services
Techno-Functional LeadRollout
A multi-specialty hospital chain
Rollout of Oracle Fusion CX for a multi-specialty hospital chain, covering Incentive Compensation, B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementIncentive CompensationB2C Service
May 2012 – Dec 2016 · 56 mo · Bhubaneswar · Healthcare

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Energy & Utilities
LANGUAGES
HindiBasicOdiaNativeEnglishProfessionalspeak/read

Education

Bachelors · Business Administration
ICAI (Chartered Accountancy) · 2006 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
Rate₹54 LPA