Sana Siddiqui

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Support Analyst (AMS) · Techno-functional

Dubai, United Arab EmiratesAssociateGST (UTC+4)ContractWork permit held

Open to working in Remote · Dubai · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered support and enhancement work across aerospace & defence clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

AED 1,67,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A hotel and resorts group · via Kestrelline Digital

Implementation of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Apr 2026 – Dec 2026 · 9 mo · Dubai · Hospitality & Travel

Support Analyst (AMS)Rollout

A third-party logistics provider

Rollout of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

May 2025 – Sep 2025 · 5 mo · Dubai · Logistics

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

ODIBI PublisherOAF

MODULES

ExpensesConfiguredEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsSupported

PILLARS

CXERP

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Aerospace & DefenceBanking & Financial Services

LANGUAGES

HindiNativeEnglishNative

Education

PG · Computer Applications

Gujarat University · 2024 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateAED 1,67,000 / yr