Sana Sethi

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Support Analyst (AMS) · Techno-functional

Toronto, CanadaConsultantEST (UTC-5)Advisory · Contract · Contract to hirePermanent resident

Open to working in Toronto

Support Analyst (AMS) with 4 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered implementations and rollouts across hospitality & travel clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

CAD 1,40,000 / yr

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: In 30 days
Notice period: Serving notice
Works: Onsite
Open to: Advisory, Contract, Contract to hire
Location: Toronto, Canada · EST (UTC-5)
Work authorisation: Permanent resident

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A global auto-components manufacturer · via Ledgerkraft Consulting

Support / AMS of Oracle Fusion CX for a global auto-components manufacturer, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Jun 2025 – Nov 2026 · 18 mo · Toronto · Manufacturing

Support Analyst (AMS)Rollout

A two-wheeler manufacturer

Rollout of Oracle Fusion CX for a two-wheeler manufacturer, covering Incentive Compensation, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

May 2023 – Nov 2024 · 19 mo · Toronto · Automotive

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UXOIC

MODULES

Customer Data ManagementImplementedIntelligent AdvisorConfiguredLoyaltyImplementedIncentive CompensationImplementedB2C ServiceConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

EnglishNativePunjabiNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Information Technology

Savitribai Phule Pune University · 2026 · Full-time

AvailabilityIn 30 days

Notice periodServing notice

RateCAD 1,40,000 / yr